Last updated: December 6th, 2025
1. Introduction
For any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, you can contact us by email.
2. Scope of this Privacy Policy
This Privacy Policy explains how we process personal data when you use the Windows application ChatLauncher, including:
- Communication between the app and our backend API
- Data stored on and processed by our servers hosted at Hetzner Online GmbH in data centers in Germany (e.g., Nürnberg)
- Optional analytics data that may be submitted only with your explicit consent
This Privacy Policy does not cover third-party websites, services, or platforms that you may access through ChatLauncher.
3. Data Processing When Using ChatLauncher
3.1 Technical and Usage Data
What data do we collect?
When you use ChatLauncher, the following technical and usage data may be processed:
- IP address
- Date and time of each request
- Operating system and version (e.g., Windows 10/11)
- ChatLauncher app version
- Technical logs and error messages generated by the application
- Data required to establish and maintain a secure SSL/TLS connection with our API
Why do we process this data?
- To provide the core functions of ChatLauncher and enable communication with our backend API
- To ensure the stability, availability, and security of the application and our infrastructure
- To detect, prevent, and fix technical issues or misuse (e.g., troubleshooting, error analysis)
3.2 Data Sent via the API for Core Functions
What data do we collect?
Depending on how you use ChatLauncher and which features you activate, additional data may be sent from the app to our backend API, such as:
- Requests necessary to check for updates, content, or services
- User inputs that are technically required to provide the respective feature or functionality
We design our API to process only those data necessary for the requested feature.
Why do we process this data?
- To provide you with the functionalities and services of ChatLauncher as described in the app
- To apply and maintain your chosen settings and preferences
- To ensure that updates, content, or services requested by you can be delivered correctly
4. Optional Analytics (With Consent)
4.1 Analytics and Usage Statistics
What data do we collect?
If you give your explicit consent, ChatLauncher may collect and send optional analytics data, such as:
- Non-identifying technical information about your system (e.g., operating system version, app version)
- Crash reports and error diagnostics (e.g., type of error, context of the crash)
We aim to avoid collecting data that directly identifies you unless this is strictly necessary, clearly disclosed, and compatible with the purpose.
Why do we process this data?
- To identify problems, crashes, or performance issues and fix them
- To improve stability, usability, and the overall quality of the app
4.2 Granting and Withdrawing Consent for Analytics
What is collected and stored regarding your consent?
- Information on whether you have consented to analytics (consent status)
- Technical logs indicating activation or deactivation of analytics features in the app
Why do we process this data?
- To document that you have given consent or withdrawn it
- To ensure that optional analytics are only processed if you have consented
- To correctly apply your choice (opt-in / opt-out) in the app’s behaviour
You can withdraw your consent at any time with effect for the future, for example by disabling analytics in the app settings (if available) or by contacting us. This does not affect the lawfulness of processing that took place before withdrawal.
5. Hosting and Data Recipients
5.1 Hosting at Hetzner Online GmbH
What data are processed and by whom?
Your data (including technical data, API requests, logs, and possibly analytics data if you consented) are processed on servers operated by:
Hetzner Online GmbH
Industriestr. 25
91710 Gunzenhausen
Germany
The servers are located in data centers in Germany (e.g., Nürnberg). Hetzner acts as a data processor and processes data on our behalf.
Why do we process data with this provider?
- To provide the technical infrastructure needed to operate ChatLauncher (servers, storage, network)
- To ensure safe, reliable, and efficient hosting in professional data centers within the EU
- To maintain availability, performance, and resilience of our services
5.2 Other Recipients and Service Providers
What data may be shared?
Depending on the specific implementation and needs, limited personal data may be shared with:
- Internal teams responsible for operating, maintaining, and developing ChatLauncher
- Public authorities or legal advisors, if we are legally obliged to disclose data
We share only those data that are necessary for the respective purpose.
Why do we share this data?
- To operate, maintain, and improve ChatLauncher
- To detect and remedy disruptions, security incidents, or technical errors
- To comply with legal obligations or respond to lawful requests from authorities
6. International Data Transfers
What data might be transferred internationally?
At present, we strive to process and store your data exclusively on servers located in the European Union (EU). If, in future, individual services or processors involve data transfers to countries outside the European Economic Area (EEA), the personal data processed via those services could be affected.
Why could data be transferred outside the EEA?
- To use specialised service providers or technologies that may operate partially outside the EU
- To ensure efficient, scalable, and reliable operation of certain technical components or support services
If data are transferred outside the EEA, we will ensure that appropriate safeguards (e.g., Standard Contractual Clauses) are in place and will update this Privacy Policy accordingly.
7. Storage Period
What data are stored and for how long?
- Technical and log data: stored for a limited period necessary to ensure security, troubleshoot, and maintain system stability, after which they are deleted or anonymised.
- Core-function data (e.g., configuration, settings, requests): stored for as long as needed to operate the relevant feature and fulfil contractual purposes.
- Analytics data (if consented): stored only as long as necessary for analysis and improvement or until withdrawal of your consent, after which they are deleted or anonymised if possible.
Why do we store data for these periods?
- To provide and maintain the app and its features
- To ensure security, error analysis, and system stability
Once the respective purpose no longer applies and there are no opposing legal retention obligations, data are deleted or anonymised.
8. Security of Data Processing
What measures do we apply to your data?
We take appropriate technical and organisational measures to protect your data against accidental or unlawful destruction, loss, alteration, and unauthorised disclosure or access, including:
- SSL/TLS encryption for communication between ChatLauncher and our backend API
- Access controls and authentication mechanisms for our servers and systems
- Regular security reviews and adaptation of measures to the current state of the art
Why do we implement these measures?
- To ensure confidentiality, integrity, and availability of your data
- To protect our systems from misuse, attacks, and technical failures
- To meet our legal obligations concerning data security
9. Children’s Data
What is our stance on children’s data?
ChatLauncher is not intended for use by persons under the age of 18. We do not knowingly collect personal data from them.
Why do we have this restriction?
- To comply with legal requirements regarding children’s data
- To ensure that our services are designed for and used by an appropriate target group
If you believe that a person under the age of 18 has provided personal data to us, please contact us so that we can take appropriate action.
10. Changes to This Privacy Policy
What may change?
We may update this Privacy Policy from time to time to reflect:
- Changes in legal requirements
- Adjustments to our data processing practices
- Modifications to the functionality or technical design of ChatLauncher
Why do we update the policy?
- To ensure that you are always informed about the current data processing procedures
- To maintain compliance with applicable data protection laws
- To transparently reflect new or changed functionalities in the app
The current version of this Privacy Policy is always available within the app and/or on our website (where applicable). Where legally required, we will inform you of material changes and obtain your consent again if necessary (e.g., for analytics).